Help

Support

This is the official support page for every Nexus Games app. Paste this URL in App Store Connect as the Support URL.

Support URL https://nexusgames.tech/support/ Email: support@nexusgames.tech

Contact us

Write to support@nexusgames.tech. Please include:

Game name
Device and OS version (for example iPhone 15, iOS 18)
What happened, and what you expected
A screenshot if it helps

Email support

Purchases

In-app purchases are sold by Apple or Google, not billed by Nexus Games directly. If a pack did not unlock:

Use the restore / repurchase flow in the shop if the game has one.
Confirm the purchase in your App Store or Google Play purchase history.
Email us with the game name and approximate purchase time. We cannot refund store charges ourselves; refunds go through Apple or Google.

Progress and saves

Saves stay on the device. Uninstalling the app, clearing storage, or starting a new career removes that save. We cannot recover a local save from our side.

Privacy requests

To ask what we hold or to delete an email you sent, use the same address and read the Privacy Policy.